Frequently Asked Questions About myRutgers

1. Security

Why does myRutgers time out after 1 hour of inactivity?

Users should always log out of their session due to the confidential personal data available via myRutgers. If you forget to log out from myRutgers, you will be automatically logged out after 1 hour of inactivity as a preventative measure. This is a security feature that helps to prevent others from gaining access to your private information. Remember: automatic timeout is NOT a substitute for logging out. The only way to make sure your information is secure is to exit using the "Logout" link and closing your browser after every session.

2. Layout Management and Channel Preferences

What's on my default layout?

myRutgers 3.x version manages your layout dynamically based on your roles. You will start off with a standard set of services (channels) and the default scheme (tabs and column layout). The following tabs are defined for:

Rutgers -

  • Everyone: Welcome, Everyday, Libraries, Campus Life, Technology, News and Scarlet Knights. (Welcome tab can't be moved or deleted; Everyday tab is the default active tab)
  • Students/Alumni: Academics, My Tab
  • Faculty/Staff: Employee Self Service, Employee Resources
  • Network Managers: TD Services

For examples,

  • For a student, your default layout contains: Welcome, Everyday, Academics, My Tab, Libraries, Campus Life, Technology, News and ScarletApps tabs.
  • For a faculty/staff member, your default layout contains: Welcome, Everyday, ScarletApps, Employee Self Service, Employee Resources, Libraries, Campus Life, Technology, News and Scarlet Knights tabs.
  • For a faculty/staff member who is also a Network Manager, your default layout contains: Welcome, Everyday, Employee Self Service, Employee Resources, Libraries, Campus Life, Technology, News, Scarlet Knights and TD Services tabs.
  • For a faculty/staff member who is also a student, your default layout contains: Welcome, Everyday, Academics, My Tab, Employee Self Service, Employee Resources, Libraries, Campus Life, Technology, News and Scarlet Knights tabs.

RBHS -

  • Students: Welcome, Banner Self Service, My Apps, Libraries, Research, Education, Healthcare, Technology and Scarlet Knights
  • Faculty/Staff: Welcome, Banner Self Service, My Apps, Employee Resources, Research, Education, Healthcare, Technology and Scarlet Knights
  • Guest: Guest, Banner Self Service, My Apps
  • RBHS alumni: RBHS Alumni

For examples,

  • For a RBHS student, your default layout contains: Welcome, Banner Self Service, My Apps, Libraries, Research, Education, Healthcare, Technology and Scarlet Knights.
  • For a RBHS faculty/staff member , your default layout contains: Welcome, Banner Self Service, Employee Resources, My Apps, Research, Education, Healthcare, Technology and Scarlet Knights.
  • For a RBHS faculty/faculty who is also a RBHS alumni, your default layout contains: Welcome, Banner Self Service, My Apps, Employee Resources, Research, Education, Healthcare, Technology, Scarlet Knights and RBHS alumni.
  • For a RBHS student who is also a RU student, your default layout contains: Welcome, Academics, My Tab, Banner Self Service, Libraries, My Apps, Research, Education, Healthcare, Technology and Scarlet Knights.
  • For a RBHS faculty/staff member who is also a RU faculty/staff member, your default layout contains: Welcome, Employee Self Service, Employee Resources, Banner Self Service, My Apps, Research, Education, Healthcare, Technology and Scarlet Knights.
  • For a RBHS student who is also a RBHS guest, your default layout contains: Welcome, Banner Self Service, My Apps, Libraries, Research, Education, Healthcare, Technology, Scarlet Knights and Guest.

I don't like the new default skin, font size and color, can I change it?

Skins are color variations on the presentational aspects of a channel window. This includes font, tab, channel styles and colors. Please refer to the User Guide for details about changing your portal skin. Available skins are:

  • Default
  • Tiles
  • Scarlet Knight
  • Sports
  • Spring
  • Summer
  • Fall
  • Winter
  • Pink
  • US Flag
  • Black and White
  • Big Ten
  • Rutgers 250

How do I make a specific tab be the first one to display upon logging into myRutgers?

You can decide which tab you would like to be displayed when first logging into myRutgers. Please refer to the User Guide for details about changing the default active tab.

Why can't I move channels around using the Drag-n-Drop feature on an iPad?

The iPad uses touch events instead of mouse events, and jQuery UI Drag-n-Drop currently only handles mouse events. Work is being done to add support for touch events in a future release.

How do I revert to default layout?

Only if needed, issues with layout can be resolved by reverting back to the default layout. Please note that all your layout customization and channel preferences will be lost by this action. Go to 'More Options' in top right > Click 'Revert to default layout' > Re-customize layout and re-configure channels as needed. If layout issues persist, let us know via myRutgers Feedback channel.

3. Channels

3.1 Profile

Where can I find my student Rutgers ID?

Rutgers students can find their Rutgers ID in Profile channel.

Where is my "Profile" channel?

The Profile channel can be accessed directly using the shortcut "RU ID" link provided on myRutgers homepage or by clicking on your name in the banner section after logging into myRutgers.

3.2 Alerts

Why do I see "My Alerts" channel upon logging into myRutgers?

Alerts on login and email notification of new alerts are enabled by default. You will be presented with the "My Alerts" channel if you have any unacknowledged alerts upon logging into myRutgers. You can disable this feature by changing the Alert Notification Preferences via "Configure Preferences" link in "My Alerts" channel. This feature is not applicable when logging into myRutgers using those "Shortcuts" provided on myRutgers homepage.

3.3 My Calendars

How do I configure "My Calendars" channel?

Please refer to the User Guide for details about this channel.

3.4 Email

What's my default email server?

By default, you will be single signed on to your primary mail server based on your primary role and campus location after logging into myRutgers, requiring that your email credentials are the same as your netId credentials:

  • ScarletMail: All students, faculty/staff members
  • RCI: News Brunswick faculty/staff members
  • ANDROMEDA: Newark faculty/staff members

How do I change my email server?

The email server can be configured by:

  1. Maximize your email channel
  2. Click on "Configure Preferences" link
  3. Click on "Change mail system" link
  4. Select your email server
  5. Enter username and password if your email credentials are not the same as your NetID credentials
  6. Click on "Login" button

How do I configure my email channel's preferences?

The email channel's preferences can be configured by:

  1. Maximize your email channel
  2. Click on "Configure Preferences" link
  3. Change your mail settings, such as: email signature, prefered sent folder, show new mail at the top or at the end, etc...
  4. Click on "Save & Exit" button

How do I configure multiple email accounts in myRutgers?

You can customize your layout to have multiple email channels, each connected to a different email server. Please refer to the User Guide for details on how to add a channel.

Why does my email channel timeout?

The most common cause for the email channel timeout or slow response is a large Inbox with many or large email messages, and/or large folders structure. Cleaning up your mail account will help speed up the login process. Please use the Webmail client to clean up if it was impossible through myRutgers:

The Email channel also has a link to information on setting up spam filters, which will screen your mail account whether you access it through myRutgers, Outlook, Webmail or any other client. Please contact your campus help desk for assistance on this matter.

How do I forward my email to another account?

Please use the Webmail client's Webtools to setup forwarding addresses:

How do I configure my iPhone/iPod to check my Rutgers email?

Before you can use your email account on iPhone/iPod, you need to add your account to Mail.

If you have a ScarletMail account, please refer to http://scarletmail.rutgers.edu/docs/iphone/. Follow the steps below for all other email accounts:

  1. Tap Mail
  2. Select your account type. Tap Other from the list of mail account types.
  3. Enter your account information and tap Save. Mail configures most email accounts automatically. Otherwise, you will be prompted for any additional settings.
  4. Make sure that IMAP is selected.
  5. Your User Name is your NetID. ScarletMail User Name is your NetID appended with "@scarletmail.rutgers.edu". AESOP User Name may differ.
  6. Your Incoming and Outgoing Mail Servers are:
  • RCI:
    Incoming Server: email.rci.rutgers.edu
    Outgoing Server: smtp.rutgers.edu
  • CRAB:
    Incoming Server: email.crab.rutgers.edu
    Outgoing Server: smtp.rutgers.edu
  • ANDROMEDA:
    Incoming Server: andromeda.rutgers.edu
    Outgoing Server: andromeda.rutgers.edu
  • DRAGON:
    Incoming Server: dragon.rutgers.edu
    Outgoing Server: dragon.rutgers.edu
  • AESOP:
    Incoming Server: imap.aesop.rutgers.edu
    Outgoing Server: mail.aesop.rutgers.edu

Once your account information is saved - you can start sending and receiving email.

You can configure additional accounts by tapping Settings > Mail, Contacts, Calendars > Add Account.

Why do I get the message 'Login failed'?

Possible reasons are:

  1. There is no email account configured. Please contact your campus help desk to setup an email account.
  2. Email credentials are not valid. If your email credentials are not the same as your NetID credentials, then enter username and password in the section for alternate credentials in the Email channel. The alternate credentials section is not applicable for ScarletMail accounts.
  3. A large Inbox with many or large email messages, and/or large folders structure. Please use the Webmail client to clean up your email account.

How do I enable IMAP in my ScarletMail settings?

IMAP is disabled by default in the ScarletMail settings. Sign in to ScarletMail and follow detailed instructions to enable it.

Where can I access my Rutgers Biomedical Health Sciences(RBHS) email?

Please refer to the http://oit.rutgers.edu/integration/#emailconversion for details.

3.5 Briefcase

Where is my "Briefcase" channel?

You may add the briefcase channel to your layout by doing the following:

  1. Click on the "Add Content" link
  2. Choose Briefcase channel from the "Web Tools" category
  3. Click on the "Add to my page" button

Please refer to the User Guide for details about adding a channel.

I cannot find my briefcase files, where are they stored?

The briefcase content can be verified in the Weeble web-based file manager:

  1. Log into the Weeble web-based file manager at:
    - RCI: https://www.rci.rutgers.edu/webtools/weeblefm/login.php
  2. Click on the "Preferences" link on the top right corner
  3. Under the Miscellaneous section, select "show" for "Hidden Files:" option
  4. Click on the "Save" button
  5. Click on ".briefcase" folder to verify briefcase files
  6. To restore your files from the backups, contact your campus help desk or use the "File Restore" web tool at:
    - RCI: http://www.rci.rutgers.edu/webtools/restore/

3.6 Weather

Where is my "Weather" channel?

You may add the weather channel to your layout by doing the following:

  1. Click on the "Add Content" link
  2. Choose "Weather" channel from the "News" category
  3. Click on the "Add to my page" button

Please refer to the User Guide for details about adding a channel.

I cannot remove locations from the weather channel using Safari browser, what can I do?

Use a different browser such as Firefox or IE to remove locations. This issue will be addressed in a future release.

4. Announcements

How do I post an announcement on myRutgers homepage?

Rutgers University departments and organizations can request to post an announcement on myRutgers homepage. These announcements must target all student audiences and are subject to review and approval by myRutgers Project Manager. Submit your request to ess-myrutgers@oit.rutgers.edu with the following information:

  • Announcement Title
  • Announcement Body
  • Start Date/Time
  • End Date/Time

You will be contacted by myRutgers support team within 48 business hours.

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